FAQ

Hate2clean.com Maid Service Frequently Asked Questions

 

 

Why should I choose Hate2clean.com Maid Service? 

 

We care about your needs and pride ourselves on providing the best house cleaning experience. Therefore, we go to great lengths to earn your business. We pay attention to detail and have very high standards. We want you to be satisfied with our cleaning and continually work to make that happen. 

 

Hate2clean.com Maid Service takes pride in our ability to recruit and maintain the very best house cleaners in Houston TX. Our professional staff thoroughly cleans your home each and every visit. As we get to know your home, we are able to improve our cleanings to meet your needs. If your needs change we can adapt to them as well.

 

We choose our cleaners very carefully. Each must undergo a thorough and extensive background check including criminal background check, drug testing, have the ability to communicate in English and most importantly have the desire and "can do" spirit to get the job done, in a timely manner and with a positive attitude. We provide extensively, continued on the job training, and our house cleaners are knowledgeable. 

 

Your satisfaction is our number one priority. You will always find us easy to communicate with. We are available through text, email and by phone. We have a quality assurance program to monitor how well we are cleaning your home and very much encourage your feedback. We want to keep you happy. We have a very hands-on approach to business. Your suggestions, comments, and compliments are always welcomed.

 

What services do you offer?

 

We offer a customizable cleaning experience, knowing that our client's needs and desires are as individual as they are. We have a Basic cleaning that we perform every time we clean for you. Then you can customize your cleaning experience with our optional to add Extras to enhance your cleanings. 

 

Add on extra services: we have additional add-ons that you can request at any time. For example, inside oven cleaning, inside the refrigerator, freezer cleaning and cleaning cabinets fronts, Please inquire about pricing for additional services. Sorry, no substitutions. We do not offer substitutions for what we usually perform for add-ons. All additional tasks requested by the homeowner are subjected to an additional charge. Please contact the office for pricing. We can pretty much clean everything that is inside your home to your desire. If you do not see a task on our list, please inquire about having it done by texting, emailing or phoning our office. You can call or text us at 713-504-7151 or email us at info@hate2clean.com. All additional tasks must be scheduled through the office, to allow for additional time to perform the additional tasks). Please do not schedule additional tasks through our house cleaners. In addition, all pricing is done through the office. Our house cleaners do not know to price and do not schedule cleanings. Our house cleaners have one job and one job only and that is to perform an outstanding cleaning experience every time for our valued clients. 

 

Move In or Out Cleaning are designed to clean an empty apartment or home. They are usually cleaning done prior to or in anticipation of moving in or moving out of a home. In addition, it may be a cleaning to prepare to put your home on the market to sell. Move out cleaning are very extensive cleaning designed to clean areas that have been neglected during the course of living in the home. For example, deep cleaning of inside the cabinets, deep cleaning inside the stove and fridge. There is an additional cost for performing this task outside our Deluxe cleaning package (basis maintenance package) and needs to be scheduled to allow our house cleaners time to perform additional tasks. Please contact the office for pricing on our Move In/Move Out Prices. Sorry no substitutions, our house cleaners cannot substitutions cleaning tasks performed on the Basic Cleaning for those performed on the Move-out/in cleaning Package. Kindly see our list of what is included in Move out/Move in Cleanings.

 

Due to the special skills, consideration, and time-consuming nature of doing Laundry, Sorry we do not offer laundry service at this time. We suggest having laundry done by services that specialize in this. For example, Dry cleaning and Drop off services. We'd be happy to refer you to some laundry services in your area. We are in no way affiliated with these services, this is simply a courtesy we are able to perform for our clientele.

 

 

How do I decide if I need a Weekly or Bi-Monthly ongoing service?

 

A good rule of thumb is if you like a home that stays clean and fresh looking, have to pet(s), have more than 2 people living in the home and or cook often than we recommend Weekly sign up cleaning.

 

If you like to wait till it "looks dirty" to have it cleaned, have 2 or fewer residents, have no pets and cook rarely or not at all than we suggest our Biweekly Cleaning.

 

 

How do I prepare for you to clean my home? 

 

When you schedule your appointment, please be specific as to the areas you want us to best focus on. Please make sure that we know how we are going to get into your home if you are away: Key Location, Entry Code, Alarm Code (if necessary), your apartment leasing office can also issue out our maids a key. All you have to do is fill out a "Permission to enter form" at your apt office. Please make sure this is done prior to your cleaning date.

 

When we are in your home, we want to maximize the time we can spend cleaning your home. You can help get the best value for that time by picking up as much clutter as you possibly can. Anything that we need to pick up takes time away from the actual cleaning and that is most often your primary goal in having us clean your home. A good rule of thumb is 5 or fewer items on the bathroom counters and around the tub/shower area. 10 or less in the kitchen and keeping the clutter on furniture to a minimum. We highly encourage the use of organizational or decorative containers to put items in. Just kindly keep the containers under 10 lbs so our house cleaners can easily move and clean under the containers. We reserve the right to skip areas of the home that are excessively cluttered without adjusting our initial price.

 

In summary, we want you to get the best value for your money. We appreciate your cooperation in allowing us to provide you with the very best cleaning experience for you.

 

Will regular cleaning help reduce my allergies symptoms? 

 

Yes! Human and Animal dander and dust are the primary causes of indoor allergies and asthmatic reactions. Deep cleaning and regular upkeep are essential to effectively removing these allergens from your home. We thoroughly dust with microfiber cleaning cloths that collect dust, instead of just pushing it around. We also use real ostrich feather dusters that were humanely harvested because they do a superior job grabbing and removing dust. We also use Hepa-filter vacuums that filter 99% of the dust, pollen, allergens, and molds that we vacuum. Once it is in our vacuum, it stays there and is not redistributed about your house. 

 

Does it matter whether I'm home or away when you clean? 

 

It doesn't matter one way or the other. We clean many homes when the family is away so that when they return the house is sparkling clean and fresh. In those instances, we often have a key to the home or have access to a code entry pad for the garage door or through your apartment leasing office. If you wish to hide a key, please let the office know and we can either put it back in it's hiding place or leave it in the home when we leave. 

 

What days do you Work? 

 

Our hours of operation are Monday through Friday 9 am to 6 pm. Weekends we are closed and on selected holidays we are closed.

 

 

When and how do I make payment? 

 

We require an active Visa, Master Card, Discover, American Express, American Diners Club, JCB or Union Pay card to hold your time slot. Once we take your appointment, we hold your time slot and turn away other business. We do not double or triple book cleanings like many other cleaning services who rush through homes to get to as many homes as possible or worse just do not show up if they get another appointment that pays more. You will never have to worry if we are not going to show up to clean. In all our years of business, we can honestly say we have not missed an appointment due to overbooking. We pride ourselves on our dependability and loyalty to our clientele. This also allows us the time to do an outstanding job of cleaning your home on a consistent basis. We process all credit/debit card payments prior to your scheduled cleaning date before service is rendered. This allows time for our credit/debit card processing company to process your payment and for us to receive payment for your cleaning. You can either pay for above credit/debit cards or Cash in the amount of the cleaning on your cleaning day, in a marked envelope labeled Hate2clean.com Maid Service. Please clearly label cash payments so our house cleaners know that the money is for them to take. They never want to mistakenly take cash that's not for them. Sorry, we do not accept checks of any kind. 

 

Do you offer green cleaning? 

 

Yes, we do now offer green cleanings for an extra service.

 

Who provides the cleaning supplies/equipment? 

 

We supply all the professional equipment and supplies needed and included in the cost of your cleaning.  We clean with conventional cleaning supplies. Our house cleaners are professionally trained in how to use our supplies and equipment allowing you to simply come home and enjoy your sparkling clean and fresh smelling home. 

 

Can I leave a tip for the maid(s)? 

 

Absolutely! Please feel free to leave a tip or text the office and we can use your credit/debit card on file. Regardless of the reason, we very much appreciate your communication. If you have a special request, have a concern, or are pleased with how well we clean, please let us know.

We normally call you after your initial cleaning to confirm your satisfaction. The owners of the company have very high standards and we strive to instill that philosophy in our maids. We are here to serve you and your satisfaction is our job. 

 

Can I trust your maid(s)? 

 

Since 1996 our clients have trusted Hate2clean.com Maid Services. We choose only the very best candidates that apply. Before even being considered, each candidate must undergo a thorough criminal, work history background check, and drug test.

 

Hate2clean.com Maid Services sends screened, trusted, experienced and dependable cleaners to your door. If we would not trust someone to clean our own home, we would not send him or her to clean yours. 

 

What if something valuable is broken when the maid(s) cleaned my home? 

 

We take great care when cleaning your home, however, accidents can happen. For this reason, we are insured and bonded for your protection and peace of mind. We pride ourselves on our honesty and the relationships we have with our clients. If any breakage/damage occurrences in your home, we will contact you immediately and take the appropriate actions necessary. Appropriate actions vary from household to household. If you notice breakage/damage, note that you must notify us immediately within 24 hours, so that we may take the appropriate action needed. We will not take responsibility for any damage not reported to us within 24 hours of our scheduled cleanings. Items of extreme value (monetary or sentimental) should be dusted or cleaned by the customer. Please note that antiques, irreplaceable one-of-a-kind, and hard-to-find items are not covered by our breakage and loss policy. We suggest that such items be moved to a safe location on the day of your cleaning, where our house cleaners do not have access to them. We cannot be responsible for breakage of items which are unstable or in an unstable environment. We reserve the right to skip cleaning such areas. All surfaces are assumed stable, sealed and ready to be cleaned without causing harm. Minor breakage/damage incidents will be resolved by replacing items or discounts on future cleanings agreeable to both client and Hate2clean.com Maid Service. We always want to come up with a solution that is beneficial for both parties.

 

Cancellation policy?

 

We know life happens and on occasion, you may have to cancel a scheduled cleaning appointment or cancel service completely. Our cleanings are by appointment only. Once we take a reservation, we hold that time slot open for you and you alone. We turn away other potential clients in order to ensure your appointment is met. We never ever double or triple book nor cancel your appointment for other more lucrative cleaning jobs. Thus we ask that you give us at least 2 weeks notice for cancellations, this allows us to find a replacement for your time slot so we are able to retain our wonderful and valued house cleaners and they are not out that income. We require an active credit card on file to hold your appointment. In order to avoid a $50.00 cancellation fee on your credit card on file, we require 2 weeks’ notice. In the event of a cancellation or lockout, with less than 48 hours’ notice, the client agrees to pay by credit/debit card on file the entire cost of 1 scheduled cleaning plus the $50.00 cancellation or lockout fee. A lockout occurs when cleaners arrive at clients home on scheduled cleaning day and cleaners cannot enter premises for any reason. The client’s credit/debit card on file will be charged the full cost of the scheduled cleaning plus the $50.00 cancellation fee. If a lockout occurs, we will not issue reimbursements for services not performed nor will we issue credit for work not performed. When a lockout occurs it is not our fault scheduled work was not performed nor will we be held responsible for work not performed through no fault of our cleaners. Lockout fee can also be applied if for any other reason, a staff member feels uncomfortable/harassed in any manner or that his/her personal safety is endangered enough to cause him/her to leave the job site due to clients, clients family members, guests, or pets on the premises. We reserve the right to refuse service to anyone. We pride ourselves on our mutually beneficial relationship with our valued clientele. Thank you in advance for your business and your consideration on this matter. 

 

What if something was missed or not cleaned during your cleaning? 

 

Please call us within 24 hours if something was missed. We guarantee our service and will return to correct the mistake at no additional charge. We take pride in our work and if we miss something, please let us know so that we can correct that oversight as quickly as possible. We very much appreciate your feedback and value your patronage. 

 

What do you not clean?

 

Due to health concerns, we cannot clean animal or human blood, vomit, or feces. Outside windows, laundry, fake plants, China cabinets, one of the kind heirlooms, chandeliers, walls, extreme cleans, 

post-construction, move furniture and move rugs.

 

                                 

                                Hate2clean.com Maid Service reserves the right to change our policies.